Menu

09/07/16 Chris Isidore Knowledge

Delta Airlines: Our 5-hour data center outage cost us $150M


Datacenter

Delta Air Lines says the total bill for its devastating computer outage will come to $150 million.

The problem occurred when the company lost power at its data center in Atlanta early on the morning of Aug. 8, causing computers needed to book in passengers and fly jets to be down for nearly five hours.

The airline eventually canceled about 1,000 flights on the day of the outage and ground an additional 1,000 flights over the following two days. It also agreed to give affected customers refunds and vouchers for future travel.

The cost of the outage was disclosed in a presentation Delta made to investors Wednesday. The losses came out of pre-tax profits, but the airline did not provide a break down of the various costs.

Delta (DAL) is not the only airline to experience these kinds of computer problems recently. British Airways was hit with its own computer problems on Tuesday. Southwest (LUV) had to deal with a computer outage in July that resulted in canceled flights over three days.

Southwest said in an investor presentation on Wednesday that the outage hurt its quarterly revenue. The airline didn't place a precise dollar figure, but it did give ratios that would work out to at least a $177 million hit to passenger revenue.

Despite the news about the cost of the outages, and information from both airlines that fares continue to be lower than they were a year ago, airline stocks are up broadly as a group in trading Wednesday. The data on fares showed less of a decline than many investors had feared.

All Research Tags

$DFT $DRT 2021 Data Center acquisitions 2024 Data Centers 2103 data center acquisition report 350 E Cermak AI AI Data Center AI Data Center Boom AI Data Center Consulting AI Data Center Growth AI Data Center Site Selection AI Data Centers AI Growth AI M&A AI Real Estate AI nuclear power data centers AT&T AWS AWS Cloud AWS Columbus AWS Data Centers AWS data center Amazon Cloud Amazon data center Artificial Intelligence Data Centers Ashburn Data Center Market Atlanta Data Center Leasing Atlanta Data Center Market Azure BC Partners buying Centurylink data centers Barron's Data Center Real Estate Bitcoin Mining North Carolina Bitcoin Mining Power Rates Bitcoin Mining Washington Blockchain Business Continuity Buys Data Center Buys Data Center 2018 Buys Data Center 2019 Buys Data Center 2020 C7 Data Center CIO CIO Insight CIOForum CONE CONE REIT Sale CONE Sale COR CTO Carter Validus REIT Carter Validus sells data centers Centurylink Data Centers Centurylink buys Level 3 Centurylink data center business Centurylink selling data centers Chanos Cloud Cloud Computing Cloud Data Centers Cloud Spending Colocation Columbus Data Center Market CoreSite Coresite Covid-19 Cryptocurrency Mining Power Cryptocurrency mining space CyrusOne CyrusOne Acquisition CyrusOne Atlanta data center CyrusOne Bidder CyrusOne Data Center Atlanta Cyxtera Technologies DCRE DLR DLR buys DFT DRT Dallas Data Center Activity Dallas data center Data Center Data Center AI Data Center Absorption Data Center Absorption 2021 Data Center Acquisitions Data Center Acquisitions 2019 Data Center Acquisitions Report 2018 Data Center Activity 2018 Data Center Broker Data Center Brokerage Data Center Cloud Demand Data Center Consolidation Data Center Construction Columbus Data Center Consulting Data Center Covid Data Center Development Data Center Growth Data Center Investment Data Center Investments Data Center Investments 2020 Data Center Land Data Center Leasing Data Center M&A Data Center Market Data Center Market 2021 Data Center Market Research Data Center Mergers & Acquisitions Data Center Multiple Data Center News Data Center Power Data Center Purchase Data Center REITs Data Center Real Estate Data Center Real Estate Investing Data Center Rent Data Center Report Data Center Research Data Center Tax Incentives Georgia Data Center investing Data Center leasing report Data Centers Data Centers 2019 Data Centers 2020 Data Centers For Sale Data center absorption 2018 Data centers DataBank DataCenters# Databank DevOps Digital Bridge Digital Realty Digital Realty Trust Digital Realty Trust Atlanta Digital Realty Trust Chicago Digital Realty Trust Dallas Digital Realty Trust acquires Dupont Fabros Digital Realty Trust merger Digital Realty buys Chicago data center Digital Realty buys Dupont Fabros. Dupont Fabros Dupont Fabros merger Durham Data Center EQIX Enterprise Data Centers Equinix Equinix Dallas Equinix buys Infomart Equinix buys Verizon Data Centers F5 Networks Facebook Atlanta Data Center Facebook Data Center Ft. Worth Data Center GI Partners GOOG GOOGL Gartner Georgia Data Center Legislation Global Switch Google Google Cloud Google Data Centers HPC Data Centers High Performance Computing Data Centers Hyperscale Hyperscale Data Centers Hyperscale data center locations Hyperscale data centers Hyperscale growth IBM IBM data centers IPFS IRM data center expansion Infomart Infomart Dallas Iron Mountain Iron Mountain Data Centers Iron Mountain buys Fortrust Iron Mountain buys IO Data Centers KKR Level 3 MSFT MapleTree buys data centers Meta Columbus Microsoft Microsoft Cloud Microsoft Data Center Microsoft data center NOVA Data Center market NOVA Hyperscale Data Centers NXTVn New Chicago Data Center New Jersey Data Center Northern Virginia Absorption Northern Virginia Hyperscale Data Centers Nuclear power data centers Nvidia Nvidia AI Data Centers Oracle Cloud Oracle data center Peak 10 Private Equity Data Centers Private equity data centers Public Cloud QTS QTS Data Center Atlanta QTS data center Redhat data center cloud Santa Clara Data Center Secondary Data Center Markets Sells Data Center Sells Data Center 2019 Sentinel Shaw Communications Switch Switch Data Center Atlanta Switch data center Atlanta T5 Data Center Atlanta Telefonica TierPoint TierPoint# Time Dotcom US Low Cost Power States US Power Grab US data center market report 2018 Vantage Vantage Data Centers Verizon ViaWest Virginia Beach Cable Landing Station Virginia Beach Data Center Park Virginia data center park Wall Street Journal Windstream Zayo ata center blockchain big data blockchain data center blockchain data storage blockchain file storage buys data center and colocation business buys data centers cloud data center cloud data centers data center data center acquisitions data center advisory data center broker data center consultant data center consulting data center for lease data center for sale data center investments data center leasing data center market data center market research data center news data center outage data center real estate data center sale leaseback data center sales data center tax incentives data center trends data centers data centers for sale delta data center delta outage dropbox data center emerging data center trends hybrid cloud hyperscale data centers north carolina data centers renewable nuclear energy data centers